APP & REWARDS FAQS ANSWERED
Got a question about Tropic Rewards™ or our app?
We've got you covered below.
GOT A TROPIC REWARDS QUESTION?
Q: How does the new point system work?
A: For every $1 you spend on qualifying purchases, you earn 10 points. Once you have at least 250 points, you can start redeeming your points for new menu items.
Q: How will the new program impact my account?
A: Your existing account will be transitioned to the new program automatically. All you need to do is update the app to the latest version and login to your account. Any existing points in your account will be converted to the new earning rate. If you had 10 points under our old program for example, your account will have 100 points under the new program. Existing Rewards will not go away. To allow for more flexibility in the program and more exclusive offers, the new program has no tiers. You will earn points for all qualifying purchases. The more you spend, the faster you will earn points to redeem for your favorite menu items. The new Tropical Smoothie Cafe® app will display a new and improved Rewards page. You will also have the option to review your account online (sign in here) if needed.
Q: Do my rewards go away?
A: Of course not, any existing rewards will not go away. Just note that each reward has its own expiration date.
Q: Do my points go away?
A: No way, any points will be converted to the new earning rate. If you had 10 points under our old program for example, your account will have 100 points under the new program.
Q: What happens to my weekly supplement?
A: If you were a Supercharged member under the old program you will continue to receive a weekly supplement for a three month period; after August 31, 2022 you will no longer receive the weekly supplement, but you can choose to redeem your points for the supplement(s) of your choice.
Still got a question? Reach out to us here!
GOT AN APP QUESTION?
Q: I already have a rewards account, why am I having issues logging into the updated Tropical Smoothie Cafe® app?
A: If you originally joined our loyalty program using Facebook or Apple login, please continue using this option to log in. If you are having other login issues, select 'forgot password' to reset your password or contact Guest Contact Center for assistance.
Q: Do I have to download a new Tropical Smoothie Cafe® app if I had the old app?
A: No, existing members will just neeed to ensure their app is updated to the latest version and log in. No new downloads required.
Q: What do I do if I forget my username and/or password?
A: If you have any issues with logging in, please use the 'forgot password' option on the login screen to reset your password. If you are unable to reset your password, please reach out to our Guest Contact Center in the app or online at www.tropicalsmoothiecafe.com/contact/ and they can help with this request.
Q: Why is the app asking me to share my location data?
A: The Tropical Smoothie Cafe® app requests your location to help find the cafe closest to you. Also, when you order curbside (available only at participating locations), your location will let crew members know when you have arrived so they can bring your order to you.
Q: Can I add my payment options in the app?
A: Yes, during the order process, you can add your preferred method of payment and save for future orders.
Q: Can I manage my payment options in the app?
A: Yes. You can add preferred methods of payment during the order process and save for future orders. You can also delete methods of payment during the order process or by accessing the “Payment Settings” in your account profile in the app. Please note that you cannot add methods of payment in the “Payment Settings” section of the app.
Q: Can I customize my smoothie or food order in the app?
A: Yes, you can customize most of our menu items just the way you like them!